سياسة الخصوصية

Last Updated: April 19, 2025

At Holy Oud, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us through our website (holyoud.com), which is powered by Shopify, and how we comply with the data protection laws of the United Arab Emirates (UAE).

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Data: Your name, email address, phone number, shipping and billing address, and payment details.
Account Information: Login credentials and order history (if you create an account).
Device Information: Your IP address, browser type, operating system, and browsing behavior (via cookies and similar technologies).
Communications: Emails, messages, or feedback you send to us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Respond to your questions or customer service requests
Send updates about your orders or account
Share special offers, promotions, and updates (only if you opt in)
Analyze site usage and improve performance
Prevent fraud and ensure secure transactions

3. Shopify and Your Data

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s secure servers and databases, behind a firewall. For payments, Shopify is PCI-DSS compliant and uses encryption to keep your transaction information safe.

For more on Shopify’s data practices, visit https://www.shopify.com/legal/privacy.

4. Cookies and Tracking

We use cookies to:

Keep items in your shopping cart
Understand how visitors use our site
Offer personalized content and marketing

You can choose to disable cookies via your browser settings, but some features may not function as intended.

5. Data Sharing

We do not sell or rent your data. However, we may share your information with:

Trusted service providers: (e.g., delivery partners, payment gateways)
Analytics and advertising services: (to improve our services and tailor promotions)
Legal authorities: if required by law, or to protect our rights

All third-party providers are obligated to safeguard your data and use it only for specified purposes.

6. Your Rights (UAE)

As a customer based in the UAE, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of the data we hold about you

To exercise these rights, please email us at info@holyoud.com.

7. Data Retention

We retain your personal information only as long as necessary for business, legal, and tax purposes, or until you request its deletion.

8. Security

We implement industry-standard security measures, including secure encryption, secure payment gateways, and data access controls. While no system is completely immune, we strive to protect your data at all times.

9. Changes to This Policy

We reserve the right to update this policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with the revised effective date.

10. Contact Us

For questions, concerns, or requests related to your data, contact us:

📧 info@holyoud.com
📍 Holy Oud – UAE
🌐 holyoud.com

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