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شروط الخدمة

Effective Date: April 30, 2025

By accessing and using our website, you agree to the terms and conditions outlined below. Please read them carefully. If you do not agree, please do not use the website.

 

1. General Overview

Holy Oud operates holyoud.com. These terms govern your use of our website and services. By using the site, you agree to comply with all applicable laws and regulations in the United Arab Emirates (UAE).

 

2. Eligibility

By using holyoud.com, you confirm that:

  • You are at least 18 years old, or have the consent of a parent or guardian.

  • You are legally able to enter into contracts in the UAE.

 

3. Account Registration

When creating an account, you agree to:

  • Provide accurate and current information.

  • Keep your login details secure.

  • Take responsibility for all activities under your account.

We may suspend or terminate your account if we suspect any violation of these terms.

 

4. Product Information and Pricing

We aim to provide accurate product descriptions and pricing. However:

  • Some products may be available in limited quantities or may be discontinued without notice.

  • Prices are in AED and include VAT as per UAE law. Prices may change without notice, but confirmed orders will not be affected.

  • We may correct errors or cancel orders if product details or prices are incorrect, even after payment.

 

5. Orders and Payments

  • We reserve the right to refuse or cancel orders for any reason.

  • Payments must be made through secure methods provided on our site.

  • You will receive an email confirmation once your order is confirmed.

 

6. Delivery Policy

  • Delivery times may vary based on location, stock, and other factors.

  • We deliver across the UAE and select GCC locations.

  • Shipping charges, if applicable, will appear at checkout.

  • Responsibility for loss or damage passes to you upon delivery.

 

7. Return and Refund Policy

  • Products can be returned within 7 days if unused, unopened, and in original packaging.

  • Refunds will be processed through the original payment method. Cash on delivery refunds will be credited to your e-wallet.

  • Personal care items may not be eligible for return for hygiene reasons.

Please review our detailed Return Policy for more information.

 

8. Intellectual Property Rights

All content on holyoud.com (logos, text, images, designs) is owned by Holy Oud and protected by UAE copyright and trademark laws. You may not reproduce or use our content without prior written permission.

 

9. Limitation of Liability

To the fullest extent allowed by UAE law:

  • Holy Oud is not liable for indirect or consequential damages from using or being unable to use the site.

  • We do not guarantee the site will be error-free or always available.

  • We are not responsible for third-party links, products, or services.

 

10. Governing Law and Disputes

These terms are governed by UAE laws. Any disputes will be handled exclusively by the courts of Dubai, UAE.

 

11. Changes to Terms and Conditions

We may update these Terms and Conditions at any time. Updates will be posted on this page. Continued use of the site means you accept the updated terms.

 

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@holyoud.com

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